Handling HOS Amidst an ELD Malfunction
At Advaya, we recognize the significance of compliance and its implications for your operations. In the instance of an ELD device malfunction or service interruption, refer to the following guidelines to comprehend notification procedures, legal responsibilities for both Carriers and Drivers (as outlined in 49 CFR §395.4 ELD malfunctions and diagnostic events), and how to contact us for further assistance.
We deeply value your partnership, and we stand ready to assist and offer counsel should a malfunction occur.
Carrier Obligations
Notifications: In the event of an ELD malfunction, Advaya disseminates information regarding the service disruption to all users via the dashboard. Clear directives will guide drivers to switch to paper logs if the disruption warrants it.
Guidelines for U.S. Fleets: Refer to the following directives outlined in §395.34(d) for addressing an ELD malfunction:
- The motor carrier must rectify the malfunctions within eight days of discovering the issue, whether reported by the driver or detected independently.
- Advaya will dispatch a new device if the malfunction persists and cannot be promptly rectified.
- According to §395.34(2), if a motor carrier requires an extension beyond the eight-day repair period, the carrier must notify the FMCSA Division Administrator of the state where the motor carrier's primary place of business is located within five days of the driver reporting the malfunction.
Driver Responsibilities in the United States:
Follow the guidelines outlined in §395.34(a) in case of an ELD malfunction
- Choose the Date from Acknowledge the malfunction of the ELD and notify the motor carrier in writing within 24 hours of its occurrence. the Hours-of-Service Report you intend to modify, then opt for Queue Edit located on the top right of the log.
- Recreate the Record of Duty Status (RODS) for the ongoing 24-hour period and document the duty status records on graph-grid paper logs compliant with 49 CFR §395.8.