Choosing an ELD Service Provider
Navigating the selection of the appropriate ELD can be daunting. This section offers guidance to simplify the process of identifying a compliant ELD and preventing costly errors. With the ELD mandate in effect, non-exempt drivers lacking ELDs risk being placed out of service by enforcement authorities.
Finding a compliant ELD
The FMCSA established an ELD registration list to assist individuals and fleets in locating compliant ELDs. ELDs on this list are self-certified by vendors and lack verification or endorsement from the FMCSA. In brief, self-certification doesn't automatically imply FMCSA compliance
Three crucial factors to consider in an ELD:
- User reviews on unbiased platforms like Google Play Store, iTunes Store, and ELDRatings.com.
- User-friendly interface – success depends on intuitive usage without extensive training.
- Round-the-clock support from real people, not automated systems. Check the vendor's support line; if responses are delayed or absent, consider alternative options.
Two warning signs in an ELD provider:
- Limited experience – Approach providers in business for two years or less cautiously, as their long-term reliability may be uncertain.
- Inadequate customer service – Ensure your provider offers 24/7 support, crucial for drivers on the road.
The FMCSA provides a checklist for ELD selection; ask your vendor to explain how their ELD aligns with each point.